The Visitor Experience

In this week's readings, John Falk sums up the importance of visitor experiences with his Museum Visitor Experience Model. I think that so far all of the readings have summed up bits and pieces of this model, but when I saw it all put together, it seemed like a lot to take in. Falk points out the various reasons why people visit, what they want to see, that sometimes they already have their minds made up about an exhibit (or an object), and that no matter what everyone is going to have different experiences. Some of these experiences will be very memorable, while others will not enjoy it at all and eventually forget about their visit. I just hope that when it is my time to work in a museum that more visitors will leave pleased by what they have seen and come back more often to see additional exhibits or participate in events!